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With many of us working from home, and an increased reliance on digital tools, Surfachem are proud to share ‘Catalyst’, our self-service platform. As a guide, we’ve put together a ‘user guide’ video and collated some of the most frequently asked questions to help support you in registering and making the most of your account.
Catalyst is a self-service platform from Surfachem, that gives registered users access to a range of information, all of which is readily available at the click of a button.
Catalyst is an accessible and simple platform, making it easier for our customers to find exactly what they’re looking for. It allows users to be self-sufficient and access relevant information, anytime; anywhere.
To register, please fill in your personal details here and click submit.
Once your registration request has been submitted, we will send you an email with a registration link. This will typically take a couple of days. If access is required more urgently, please contact us by phone (+44 (0)113 394 9200).
Ensure you have checked your main inbox / spam folder. If you still haven’t received a registration email, please contact us or have a chat with your Account manager.
Our registration links expire 24 hours after email delivery. If your registration link doesn’t work, please contact us and we will issue a new link.
To login to your Catalyst account, click here. This can also be accessed at the top right of the screen.
Yes. Our self-service platform works on both desktop and mobile devices.
To reset your password, click here. Submit the email address linked to your Catalyst account and you will receive a follow-up email prompting you to reset your new password.
With Catalyst, you can;
Yes. The ‘Prices’ tab on your account dashboard displays live pricing for products previously ordered and/or quoted.
Please note: Surfachem reserves the right to increase/decrease prices, however this will be discussed prior to an order being processed.
Login to your Catalyst account and then use the search bar to find an ingredient. Once you have found the ingredient, click ‘See product’. Once on the relevant product page, scroll down until you reach the ‘Order sample’ section. Here, you can select the size/quantity desired, and ‘Add to basket’.
Once ingredients have been added to your basket, a red circle will appear next to it, indicating that you have added samples. To view these items, simply click the basket on the top right of the screen.
Yes. You can track your sample order number, details, despatch date and status through Catalyst. Once logged in and on your ‘Account dashboard’, navigate to the ‘Sample orders’ tab.
Please note: we are currently unable to display live tracking information.
Yes. You can track your order number, details, despatch date and status through Catalyst. Once logged in and on your ‘Account dashboard’, navigate to the ‘Orders’ tab.
To read what current users think of Catalyst, click here.
Monday, 26 October 2020